Client satisfaction is our #1 priority!
We not only help you save thousands of dollars in commissions, we also strive to make your experience dealing with our company and our brokers as convenient and pleasant as possible. If you ever have a problem or complaint about one of our brokers, please let us know so we can help.
If you are dissatisfied with your broker or whatever additional services he/she does or does not provide, we can normally assign another broker to you if your listing is not yet entered. After your listing is entered, it is very difficult to assign another broker because it will mean entering a new listing and canceling the old one.
Refund Policy
If you wish to cancel within 30 days after your order is placed, but before your listing is entered, there is a $25 cancellation fee. This fee covers what we are charged by the credit card company. We are charged when a client places an order, and we are charged again when we have to enter a refund.
If you wish to cancel more than 30 days after your order is placed, but before the listing is entered, a refund cannot be issued. However, your order will remain valid and you may enter your listing at ANY TIME in the future.
After your listing is entered, we unfortunately CANNOT issue a refund. The service you paid for is considered provided once your listing is active in the MLS. However, if you wish to cancel your listing, that's not a problem and you will not be charged any additional fee.
There is no refund for Keyboxes or Yard Signs after they are shipped due to the cost of shipping. Yard Signs are free; the $10 charge is for packaging and shipping. Note that a Sign Insert does not include a frame.
Any time an order is placed, you should have your listing forms and questionnaire about the details of your property by email the business day after you placed your order, if not sooner. If you do not receive the listing forms and questionnaire in that timeframe, please call our office.
We do our best to provide outstanding customer service to make our clients happy. If there is ever any problem, or if you feel we did not live up to your expectations, please call our toll-free number and ask for Jasmine. Thank you.
|
